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J17062_ServiceManagerforSoftwareSupportTeam


 Service Manager for Software Support Team

Reference:   J17062
Location:   Headquarters, Darmstadt, Germany
Closing Date for applications:   30/11/2017 00:00
Your HR Contact for this position:   Anke Mayer

​Telespazio VEGA Deutschland is the first choice aerospace company for IT and engineering solutions and services. With more than 350 employees in Germany we shape the future of aerospace together – and beyond. Our staff play a key role in determining our success through their qualifications, motivation, enthusiasm, different cultural backgrounds and their sense of teamwork.
 
We are looking for a technical service manager with experiences in ground segment systems maintenance and sound software system engineering knowledge. As staff of the Ground Segment Systems Division, the objective is to ensure successful delivery of services to clients, including European Space institutions. Initially, the candidate will manage an established team in charge of the maintenance of the ground segment of one of the European Earth Observation satellites. This complex data processing system (hardware and software) is operational 24/7 with high performance requirements.
 
We are looking forward to meeting you!
 

Responsibilities/Duties

The Service manager:
  • Is the managerial and technical interface to the customer's technical representative(s) (TR) and monitor the service performance for each assigned work package (WP);
  • Is responsible for the provision of the services assigned to the service team as specified in the work package descriptions (WPDs) and the service level requirements, planning and organising the service;
  • Manages the maintenance and support team, assigns tasks to the service team members;
  • Manages the subcontractors' contributions to the service;
  • Prepares and delivers the monthly service report to the customer and company internal financial reports;
  • Agrees with TR on planning, execution and delivery aspects of the services – with respect to schedule, activity priority or change of priority, technical content or other specific aspects of the tasks assigned;
  • Co-ordinates with the TR and plans on-call support and service delivery in critical phases;
  • Identifies opportunities to extend/add to the services delivered;
  • Prepares responses to change requests from the TR for existing or new WPs including subcontractor contributions;
  • Ensures through appropriate monitoring that the service team execute the services in compliance with/adhering to customer operational practices, standards, requirements and service KPIs.

Qualifications/Experience

  • Degree in a technical domain (e.g. informatics, software engineering, computer science).
  • Strong software development experience in Java using Eclipse frameworks 

Essential Skills

  • Experience in space industry, preferably with knowledge of satellite ground segment systems
  • Excellent organisational skills and planning, team player
  • Good communication and negotiation skills
  • Diplomatic in the approach to problem solving
  • Ability to build a strong relationship of trust with the customer, understanding the constraints the customer operates in
  • Competent in technical uptake
  • Ability to identify new business opportunities
  • Proven capability to work within a multi-cultural environment and with remote team members
  • Proactiveness
  • Fluency in spoken and written English

Desirable Skills

  • Project or service management certification
  • (End to end) ground segment systems integration and validation experience
  • Understanding of complex hardware platforms and their configuration
  • Knowledge of LINUX software package and tools

Benefits

Competitive salary plus a comprehensive benefits package including 30 days holiday, generous training possibilities, Telespazio VEGA Deutschland pension scheme is offered to the successful candidate.

Security

In line with Asylum & Immigration Legislation, all applicants must be eligible to live and work in the EU. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks.

Application

You are looking for a challenging position in a very interesting, international environment? Then you should send your application preferrably online with your availability details and salary expectations.

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